Cirikes Terms & Conditions — Please read carefully before using the platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between the entity operating the Cirikes platform ("Cirikes", "we", "us") and the user of the platform ("player", "you", "your"). By using the Cirikes website (cirikes.pro) or mobile application, you confirm that you have read, understood, and agreed to all of these Terms & Conditions.

As used in these Terms, "platform" refers to the Cirikes website, mobile app, gaming software, and any related services. "Games" refers to all gaming products available on Cirikes, including slots, casino, bingo, and Sports Betting.

Cirikes reserves the right to modify these Terms & Conditions at any time. Notice of any changes will be posted on the platform. Continued use of the platform following any changes will be considered acceptance of the updated Terms & Conditions.

The following conditions must be met to create an account on Cirikes:

• Each individual only one account You may open. Multiple accounts are strictly prohibited.
• All information provided at registration — including name, phone number, and date of birth — must be complete, truthful, and accurate.
• Keeping your account password confidential is entirely your responsibility. Sharing your password with anyone else is prohibited.
• You are fully responsible for all activity carried out on your account.
• Cirikes may request identity verification documents at any time. Failure to provide them may result in temporary account suspension.
• Cirikes reserves the right to close all accounts if multiple accounts are found belonging to the same individual, household, or device.

To use Cirikes, you must:

• At least 18 Years years of age or older.
• Online gaming must be legally permitted in your country or region.
• You must be of sound mind and capable of making independent decisions.
• You must play in your own name and for yourself — not on behalf of anyone else.

Cirikes reserves the right to verify a user's age and identity at any time if deemed necessary. The account may remain restricted until the required documents are provided.

You can deposit on Cirikes using Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. All payment methods are secure and encrypted.

• Minimum Deposit: BDT 100
• Maximum Daily Deposit: Set by Cirikes (may vary depending on account level)
• Deposited funds may only be used to play games on the Cirikes platform.
• Depositing using another person's payment account is strictly prohibited. If detected, the account will be closed.
• Deposits are usually credited instantly. If there is a delay, please contact customer support immediately.
• Cirikes does not charge any deposit fees — however, the payment gateway may apply its own charges.

To combat money laundering, Cirikes follows international AML (Anti-Money Laundering) standards. Suspicious transactions may be investigated, and the relevant authorities will be notified if necessary.

Cirikes is committed to delivering your winnings quickly and without hassle. The following policies apply to withdrawals:

• Minimum Withdrawal: BDT 500
• Processing Time: Typically 5–15 minutes (up to 24 hours during peak times)
• Withdrawals can only be made to the same payment method used for the most recent deposit.
• Account verification (KYC) may need to be completed before your first withdrawal.
• Wagering requirements must be met before withdrawing from your bonus balance.
• If Cirikes determines that a transaction is irregular, it reserves the right to conduct additional verification.

Cirikes offers a variety of bonuses and promotional offers. Each offer has its own terms and conditions, which are stated on the offer page. General bonus policy:

• Wagering Requirement: Before withdrawing bonus funds, you are generally required to wager 15–35 times the deposit plus bonus amount (varies by offer).
• Validity Period: Each bonus has a specific validity period. Any unused bonus will be cancelled once it expires.
• Using multiple bonuses simultaneously may not be possible.
• If unusual betting patterns are detected for the purpose of earning bonuses (such as betting on both sides), the bonus will be voided.
• Cirikes reserves the right to modify, suspend, or cancel any bonus offer at any time.

The general terms above also apply to free spins, free bets, and cashback offers. Full details for each offer can be found on the promotions page.

Cirikes is committed to ensuring fully fair and transparent gaming. All our games are powered by internationally certified RNG (Random Number Generator) technology, which cannot be controlled by any party.

• Once a bet is confirmed in Sports Betting, it cannot be changed.
• If a match is cancelled or ends before the scheduled time, bets will be settled in accordance with Cirikes' policy.
• If a game is interrupted due to a technical issue, the outcome will be determined based on the last valid recorded state.
• Cirikes reserves the right to void any incorrect odds or results caused by an obvious technical error.
• The Return to Player (RTP) rate for all casino games is listed in each game's information section.

The following activities are strictly prohibited on the Cirikes platform:

• Multiple Accounts: Creating or operating multiple accounts under the same identity.
• Fraud: Registering with false information or submitting forged documents.
• Bonus Abuse: Applying artificial betting strategies with the intent to abuse bonus terms.
• Money Laundering: Using the platform for the purpose of money laundering.
• Software Manipulation: Use of bots, scripts, or any automation tools.
• Hacking: Any attempt to gain unauthorised access to the system.
• Collusion: Colluding with other players to gain an unfair advantage.
• Chargeback: Filing false chargeback claims against legitimate payments.

Cirikes may temporarily suspend or permanently close an account at any time for the following reasons:

• Violation of any provision of these Terms & Conditions.
• Failure to provide identity verification documents within the specified timeframe.
• Fraud or suspicious activity.
• As required by law under regulatory authority direction.
• Accounts inactive for an extended period (no transactions for more than 12 months).

Players may also request account closure at any time. If a valid balance exists, the opportunity to withdraw funds will be provided before the account is closed.

Cirikes always strives to ensure the best gaming experience on its platform. However, Cirikes' liability is limited in the following areas:

• Cirikes is not liable for any game losses resulting from internet disconnection or device issues.
• Cirikes is not responsible for delays or errors caused by third-party payment providers.
• Cirikes is not obligated to provide compensation for temporary service interruptions caused by unexpected technical issues or server downtime.
• Cirikes bears no liability for financial losses incurred through gaming — all decisions are the player's own.

Cirikes is always ready to help enhance your gaming experience and assist with any difficulties, but accepts no legal liability beyond the limits stated above.

Cirikes is committed to protecting the privacy of your personal information. Data collected during registration is used solely for:

• For account management and identity verification,
• For payment processing,
• To fulfill legal obligations,
• Used to enhance the gaming experience.

Your information is never sold or shared with third parties. However, Cirikes may be required by law to disclose information to regulatory authorities. For more details, please see our Privacy Policy Read.

Cirikes reserves the right to update these Terms & Conditions at any time. When changes are made:

• A notification will be posted on the platform.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, an SMS or app notification may be sent to your registered phone number.

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms. If you object to any changes, please discontinue use of your account.

Should any dispute arise between Cirikes and a player, direct resolution will be attempted first. The dispute resolution process:

1. Step One: Contact customer support and provide full details of the matter.
2. Step Two: If your issue is not resolved within 72 hours, please submit a formal complaint to the Cirikes complaints team.
3. Step Three: If both parties cannot reach an agreement, arbitration will be conducted through Cirikes' licensing authority.

For all disputes, Cirikes' recorded transaction and game data shall serve as the final evidence. Players must submit any complaint within 30 days of the relevant incident.

If you have any questions or uncertainties regarding these Terms & Conditions, the Cirikes customer support team is always ready to help:

• Live Chat: Click the chat icon on the right side of the platform — available 24/7
• Email: support@cirikes.pro (Reply within 24 hours)
• Language: Full service available in Bengali

For Responsible Gaming support, Responsible Play Visit the page. Answers to common questions FAQ can be found on the page.